MAJID AL FUTTAIM Cinemas - Kuwait City - Job Purpose Manage all Restaurant & VIP operations, including running of the lounge to provide an exceptional experience for all guests. Ensuring all team members follow VOX service procedures to provide exceptional guest service. Managing all FOH staff to ensure that all sales opportunities are taken, through effective up and suggestive selling. Control costs through effective rostering, stock ordering, and wastage while consistently coaching employees where required to raise overall standards. Rresponsible for the ongoing training of FOH staff. Skills Main Duties Supervision, development and performance management of all front of house VIP staff Maintain good morale between FOH and BOH to promote an effective and successful team. Supervise all aspects of VIP & Restaurant operations as well as team grooming Provide regular 1 to 1 and group feedback and training to all direct reports Ensure VOX Service Steps are followed for each and every guest. Pro-actively assist guest...
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