HCP International - United Arab Emirates - Are you an experienced automotive Service Manager looking for an opportunity in the Middle East? Our Client is seeking a Service Manager for their state-of-the-art dealership The Role Lead the team of Service Advisors, Workshop Manager, Workshop Controller, Team Leaders and 17 Technicians by supporting and coaching them to deliver an exceptional customer experience Take ownership of the day-to-day performance, and ongoing training, of the Service Advisor team Monitor customer satisfaction data and ensure that expected levels of performance are achieved Deal promptly and empathetically with customer complaints, ensuring effective resolutions are achieved Support Service Advisor team to ensure upsell objectives are met REQUIREMENTS An automotive Service Manager with at least 5 years' experience in a leadership role Proactively drives continuous improvements to processes to ensure an exceptional level of customer service is always delivered Confident in handling and resolv...
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