Telesales Specialist (For Arabic and Tagalog Speakers only) - Vodafone

Are you friendly and personable? Do you have a passion for customer service? We’re on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line. Someone who can help, listen to their issues and make them feel valued. We’re well aware that our contact centre staff have the ability to really make a difference to our business, and maintain our excellent reputation. 

We recruit people with the power to provide an exceptional customer experience. From handling a myriad of complex queries to answering key customer questions. You’ve got the power to blow customers away from the get go and resolve situations at first contact. You’ll have a spring in your step when you go into work, because our calls centres are some of our most exciting and buzzing environments. It’s where the real magic happens, and where customers form first impressions and a lasting bond with our brand. 

With us you will retain postpaid voice / data customers in the Consumer & Business enterprise business portfolio. Achieve high standards of retainable potential churn customers and meet given targets on upgrading prepaid customers to Vodafone’s Postpaid Plans. Meet given targets on upgrading existing postpaid customers to higher value postpaid plans and to deliver an awesome customer experience that helps Vodafone be the NPS leader. Ability to work in a fast-paced call center environment to make outbound and receive inbound retention calls servicing existing customers who have requested for disconnection of services or requested their postpaid services to be migrated to prepaid on their account. 
Make outbound and receive inbound calls to upgrade prepaid customers to postpaid plans and upgrade postpaid customers to higher value plans. Your main responsibility of this role is customer retention. You might answer questions regarding billing, how a particular product works, what type of support is available, and so on. To make sure that customers understand, and are happy with their services.

Job Details

Preferred Candidate