Head of Installation & Support

Posted By Gulf Recruitments
  • To Manage/Lead a Team of 20 Executives 

  • To attend necessary Meetings for Projects , Site visit,Demo/Presentations , MOI InspectionsوClient/Contractor/Consultant Inspection and Testing commissioning

  • ·        
    To visit  Clients on Regular Basis to Get feedback / Updates about
    the Quality of the work performed by the Team  and take corrective action

  • To evaluate the team and do necessary Gap filling,Training and update the Team as per the company requirements

  • To perform regular  workshop to do complete knowledge transfer within the team

  • To Coordinate with the  Various Departments for execution of tasks,project Installation, Support and Maintenance Activities

  • To Prepare necessary  updates,and respond to client mails on daily basis 

  • To check and prepare the Team Schedule on daily basis and follow up with the team  for execution of work on timely manner 

  • Installation of Application, Solutions, Hardware devices and  configuration of the solution as per the requirement and company instructions.

  • Analyze user needs and software requirements to determine the feasibility of design within time and cost constraints

  • Troubleshoot and resolve issues in existing software, Application,Hardware Devices

  • Analyze and study complex systems requirementsز

  • Prepare,Project Documents, design documentation , Technical document,
     Test Cases,User Manual,Handover documents,Configuration Documents,
    Check list,Testing and commissioning documents as per the requirement
    of Company.

  • To be Part of Inspection,QA /AC Team for all projects  and Support  tasks  and activities

  • To be actively involved in MOI ,Client , Consultant , Contractor, Sub Contractor Pre Inspection and Inspection,Testing and Commissioning of Complete solutions

  • Write and maintain technical documentation to describe testing,changes, and corrections

  • Collaborate and communicate effectively with stakeholders throughout the organization

  • Support customer-witnessed testing, Training  and Project Handover

  • Presentation of Applications , Attend Meeting  and do requirement Gathering.

  • To be able to understand 3 Party Application and do necessary Integration/Customization as per the requirement of Company/Client.

  • Attend Customer,Management  and Sales Team Issue escalation,Respond with  resolution plan,Action Plan and Corrective Measures.

  • To be involved in Installation of Existing applications and Solutions (End to End)

  • To prepare , Daily reports , Weekly reports and Monthly reports

  • To communicate with client and provide updates on Daily activity 

  • Will be required to be on Field  for Inspection and Go live.

  • Liaise with  Vendor support team , Technical Team and Sales team to get necessary support,Training and knowledge transfer

  • Monitor Employee Performance  and issues and address to  Management on daily
    basis with Action Plan.

Job Details

Posted Date: 2019-05-05
Job Location: Doha, Qatar
Job Role: Information Technology
Company Industry: Sales

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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