ARABIC SPEAKER ONLY
ROLE IS ONLY OPEN TO CURRENT VODAFONE CONTRACTORS
Digitally focused and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.
With us you will be responsible for handling digital contacts including but not limited to enquiries, managing social media posts, technical contacts, emails, trouble tickets and customer complaints/escalations. The role is an integral part of the Customer Care team and applies to both business and consumer customer segments.
We are looking for an individual who is Passionate about social media communities, and digital care presence with expert level of knowledge in social media platforms (Facebook, Twitter, Instagram, Snapchat etc.) and managing customer on chat platforms.
|Job Location:||Doha, Qatar|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Customer Service|
|Career Level:||Mid Career|
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