Assist tenants and guests with Concierge Services i.e. entertainment and dining bookings, sending and receiving courier packages and directing guests within and outside the property.
Adhere to the policies & procedures of Alfardan Properties’ Quality Management System.
Responsibilities
- Competent awareness of the offered facilities and services of the property;
- Know tenants and senior management by name;
Provide directions to tenants/guests within and outside the property; - Respond to tenants’/guests’ inquiries with accurate and helpful information in a courteous manner;
- Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests;
- Answer questions in regards to The Concierge mobile application and monitors bookings and user registrations;
- Handle incoming and outgoing mail services;
- Ensure that messages received by the Concierge are promptly communicated to the concerned person;
- Know the names, designations, functions and office locations of the companies’ members managed by Alfardan Group;
- Ensure full liaison with other members of the team;
- Keep an open loop communication with Chief Concierge, Property Manager and other department heads;
- Participate in Concierge departmental meetings and trainings;
- Coordinate all relevant information, complaints and feedback immediately to Customer Service;
- Keep and update record of recreational facilities information (and bookings if needed);
- Keep and update record of calls and messages;
- Report any incidents happening within the property;
- Ensure confidentiality of tenants’ information;
- Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline;
- Implement the shift handover procedures;
- Carry out other duties required to ensure smooth operation;
- Follow tasks’ and projects’ assignments;
Job Details
Posted Date: | 2019-05-22 |
Job Location: | Doha, Qatar |
Job Role: | Customer Service and Call Center |
Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
Career Level: | Mid Career |
Nationality: | Philippines |
Degree: | Bachelor's degree |
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