Customer Service Manager

Posted By Gulf Recruitments
Kuwait City - A leading Exchange company in Kuwait is looking to hire a Senior Accountant. Job Summery General Lead and manage a team of service staff. Manage the daily operation of the department. Monitoring and minimizing abandoned calls. Ensure compliance to Company Policies and procedures. Handle customer complaints, disputes with satisfactory resolution. Working hand in hand with branch operation to ensure highest level of service to customers. Monitoring completion of tasks and responsibility given to service staff from time to time. Escalate any customer escalation relating to Branch staff to branch operations. Conducting regular briefing for knowledge sharing. Keeping branches and concerned departments aware on bank communications on product and services. Assisting account on recovery of funds from customer / banks on erroneous payments. Staff performance appraisals. Assisting Reconciliation on debit / credit inquires. Assisting Compliance Department on payment investigat...

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