Etihad Airways - Abu Dhabi - We are pleased to announce an exciting opportunity to join our Cargo Department as Cargo Resolution Agent. On a shift basis, you will be responsible to manage and complete tasks set within a defined timeframe within the area of Cargo Customer Service in accordance with set KPI’s, safety standards and brand values i.e. customer phone calls and email inquiries, management of landing permits and transit applications and UAE bookings and reservations. Ensure safe, secure and on time delivery of all high profile shipments on flights and key routes.Ensure all tasks are fulfilled within the defined and agreed timeframes and SLAs. SPECIFIC RESPONSIBILITIES Answers customers phone and email inquiries within the set KPI’s, handles walk-in customers in an efficient and courteous manner. Handles inbound and outbound inquiries from external and internal customers within set operational guidelines (restrictions, dimensions, pre-flight and post-flight inquiries) and time-frames. Execution of S...
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