Area Manager (% ΔRΔBICΔ) - Nejoud

General Description

The primary job function of the Area Manager is to ensure that the store / territory under him is meeting all the KPI facets
whether that would be sale, quality, customer service, employee development, cost control and the like . He will be handling
minimum of 4 stores and up to 15 stores as per business needs. He is expected to showcase MBMA (Managing by Mobilizing
Around) with timely follow through and involvement in daily business operations. He will directly report to the Director of
Operation. He is expected to put his efforts in motivating the %Arabica Team and Leadership to work within company’s SOP,
culture and passion for food and services.

Job Scope and Responsibilities

• Lead his/her direct reports in upholding the passion and image of % ΔRΔBICΔ – everyday
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• Achieve area business KPIs (sales target, cost control, policies, customer engagement, food safety, etc)
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• Reports business wellness through P&L, Material control, and other admin reports for continued business excellence
  and progress
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• Ensure that store managers and their staff on his area of responsibility maintains the unit as per the brand standards,
  being well organized and properly merchandised at all times and that all policies, procedures, and controls are
  followed the first time all the time
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• Responsible for ensuring that all brand initiatives are in place, dealing with challenges accordingly and professionally
  to ensure customer delight and loyalty
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• Conduct regular store visit for coaching managers and staff, provide feedback, succession planning and store
  evaluation as a whole. Handle employee or customer escalation as per business needs
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• Must have an in-depth understanding of the coffee trend and market to maintain competitive awareness by continuously monitoring the competition and proactively recommend business initiatives to maintain the business advantage. Negotiate to any stakeholder that may provide quick wins for the company
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• Lead subordinates successfully into productive working methods by setting an example and provide a two-way open
  and objective line of communication for store managers and staff
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• Coordinate to all interdepartmental leaderships to achieve the brand’s strategic goals and objectives
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• Performs other duties as assigned
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Job Details

Preferred Candidate