ITC-37/2018 [SR Application Support Specialist] - Power Systems & Information Technology

8-12 years’ experience in similar position.

Excellent communication skills (oral & written). English & Arabic written and speaking.

Excellent customer interaction attitude and behavior

Task allocation and monitoring around L2, L2 and L3 support

Stakeholder communication and reporting

Guiding team to Adhere to SLA

L2 – L3 – Troubleshooting and problem resolution and within SLA

Creating and maintaining Requirement Document, Impact Analysis, RCA, and

Solution Document.

Creating and maintaining and reviewing user manual Onboarding of New Users (Training plan / Induction plan) Working with Cross-Functional Teams

Interaction with Business on related Application Domain

Job Details

Preferred Candidate