ITC-37/2018 [Application Support Specialist] - Power Systems & Information Technology

5-7 years’ experience in similar position.

Excellent communication skills (oral & written). English & Arabic written and speaking.

              Excellent customer interaction attitude and behavior

L1 and L2 – Troubleshooting and problem resolution and within SLA

Creating and maintaining Requirement Document, Impact Analysis, RCA, and Solution Document.

Creating and maintaining user manual

Onboarding of New Users (Supporting Application Training) Working with Cross-Functional Teams

Interaction with Business on related Application Domain

Job Details

Preferred Candidate