Customer Service Agent - Gulf International Bank (GIB)

Duties and Responsibilities :
- Being the face of a new and innovative regional bank in Bahrain.
- Build and maintain effective relationship with customers to implement the retail proposition and achieve defined goals.
- Act as point of contact for  customers and especially for new customers, answer their queries and provide information about various products and services offered by the Bank within specified turn-around time to ensure customer satisfaction, Address all customers’ service needs as per quality standards.
- Log and document all customers handled transactions and report them  effectively.
- Review the application/agreement and verify customer information.
- Perform diagnosis of technical issues (specifically mobile/smart phone and internet technology). Operate and check all of the store’s devices usability/functionality.
- Cross-promote products/services to customers and leverages on existing customer base to improve profitability while driving customer retention.

Job Details

Preferred Candidate