Career Hunters - Kuwait City - Under the supervision of Senior NOC Engineer handle complaints for corporate and Residential customers & monitors Company Core Network, Company WiMAX Network and corporate clients. Duties & Responsibilities: Monitor the corporate and residential networks and handle issues on priority basis to resolve it. To handle calls from Customer Service Department and mange incidents from inception through resolution. Involved in 2nd level trouble shooting to fix the complaints. Effectively prioritize site incidents based on service and customer impact. Detect, triage, document, fix and escalate all site incidents to the concerned department (Site, Installation, Network, ISDN, Wireless, IT). Follow up with the team /other departments till the issue is resolved completely. Following up and troubleshooting with Wireless, Network, ISDN, Installation and Site Team Department. Coordinating with sales team members to resolve client complaints. Provide phone and email support to customers. Un...
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