Kuwait City - General Purpose Answer incoming and outgoing calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities Answer calls Handle customer inquiries Manage and resolve customer complaints Provide customers with product and service information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Follows policies and procedures to ensure consistent customer satisfaction Skills Education and Experience High school diploma or equivalent Proficient in relevant computer applications Required language proficiency Knowledge of customer service principles and practices Knowledge of call center telephony and technology Some experience in a call center or customer service environment Good data entry and typing skills Ke...
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