Yas Viceroy Hotel Abu Dhabi - Abu Dhabi - The Guest Services Assistant is based in the 'Service Plus' team and is responsible for answering all incoming calls (both internal and external) as the first priority in a speedy and courteous way with a warm and friendly tone of voice. General Responsibilities Include: Handles the operation of the Service Plus department smoothly, politely and efficiently Ensures all guest queries, requests and complaints are handled effectively Establishes and develops personal guest contact while maintaining privacy Ensures all wake-up calls are set correctly and accurately Carries out detailed checks on all guest requests, wake-up calls, telephone line blockings, and pending requests and addresses them accordingly Ensures that costs are kept as low as possible without affecting daily operations Department Receptionist & Telephone operator Starting in 01.08.2015 Latest start date 01.11.2015 Duration Undefined Requirements Excellent communication skills in English; knowledge of Arabic is an advantag...
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