Yas Viceroy Hotel Abu Dhabi - Abu Dhabi - Reporting to the Front Office Manager, The Hotel Assistant Manager's responsibility is to ensure a high level of guest service standards. Main Responsibilities: Ensure high levels of guest service standards are delivered to achieve guest satisfaction Supervise Guest Services Assistants and Team Leaders Ensure night procedures are in place and controlled Ensure the necessary safety and security procedures are in place and adhered to within Front Office Responsible for the Front Desk's compliance with all accounting functions as set out in the Financial policy Manage closely the arrival process with all it's functionality including Profile & CID update Manage the upselling program to ensure monthly targets are met Review daily figures and understand rate strategies Is present at the front desk to control the level of service Actively participate in the recruitment of front office colleagues Ensure Concierge operations is looked after during the absence of the Chief Concierge Ensure guest...
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