Kuwait City - · Perform Second line support for all BSS NEs · Provide Remote support to all FMs team if required · Need to work on site if required (in case FM team failed to solve the issue by remote support) · Engineers should be the Case owner once He/She get the case from TL must coordinate directly with other MS dept. till the issue get resolved · Insure to resolve the problem/Case within agreed SLA · Daily health check performance and analysis, report immediately in case of any ambiguity · Implement planned activities, like BSC Migrations, Site Re-homing, Integration of new node integration in the network · Check the Network Utilization on daily basis and then suggest and implement the Radio/TC expansion · Implementation of New Software/CDs whenever available /Required · Ensure Trouble ticket management, Fault diagnosis, Remote fault resolution, Management and control · Monitor the system critical/Major alarms on daily basis and perform activity to minimize the occurrence Skills ...
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