HR Source Consulting - Dubai - Job Description Key Account Manager – Luxury Brand · Managing Key Accounts and maintaining relationship · Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of company’s history and heritage · Guarantee cross and up-selling for all product categories · Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products · Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease · Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones · Ensure the achievement of individual and Store goals, enhancing and developing the business · Foster open and cons...
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