Level 1 Contact Center Engineer

Posted By Gulf Recruitments
Salam Technology - Qatar - 1. Level 1 technical support for Contact Center technologies with a focus on Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express and its components. 2. Service Assurance of UCCE/UCCX systems, VOIP & UC peripherals and 3rd party applications which are integrated. 3. Raising tickets, review and general clean-up of queue. 4. MACD agent creation/supervisor creation ...

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