Customer Services Manager - Food Production

Posted By Gulf Recruitments
Dubai - · Participate in the creation and establishment of the customer care and service policy and procedures and ensure compliance with the set standards · Assist in the development and implementation of policies and procedures for food service solutions as food safety and hygiene standards. Customer Service · Analyse customer complaints and propose effective actions to resolve and reduce future complaints · Oversee the customer service satisfaction survey and propose a action plan to manage expectations · Attend to customer needs by answering any queries or resolving complaints following the set guidelines Reporting · Prepare and submit periodic reports to the management · Audit and report on customer service levels by identifying improvement opportunities at all service units · Supervise day-to-day operations · Respond to customer service issues in a timely manner Standards Management · Oversee and ensure the team maintains a professional image · Ensure the quality of servi...

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