Client Experience Manager

Posted By Gulf Recruitments
Richemont - Dubai - Are you what we are looking for? Are you eager to deliver stellar client experience? Are you willing to be part of a dynamic and passionate team? If so, we would like to talk to you about the opportunity to join our team as a Client Experience Manager. The mission ideally starts in July 2021. What are our expectations from you? CLIENT EXPERIENCE DESIGN Audit the current client experience through boutique observation, staff feedback and analysis of all Voice of Customer measurement solutions Define and prioritize action plan to improve client's experience (e.g., queue management tools & processes, solutions to improve waiting time and client-facing time, enhancement of personalization services…) On each solution identified, design target client experience, including defining tools, processes, digital solutions, boutique operations, store design… Lead projects execution, interacting with numerous stakeholders, from local office teams and retail staff to internation...

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