Oman Insurance Company - Deira, Dubai - Job Title Associate Location Deira , AE Organization Name OIC Preauthorization Department Description Brief Description Detailed Description Continue to focus on enhance member’s experience and strengthen SLA toimprove member experience and satisfaction. Maintain OperationalRisk Management Focus by proactively contributing to the improvement of Riskculture in the Company Job Requirements Customer Experience · Post Call Survey - Ensure callers are reminded for submitting post call survey after each call – 100 % adherence · Achieve 90% satisfaction in post call survey result. Service Levels Agreement: · 90% processing of OP cases 03 hour; 90% processing of IP cases 06 hours · 4% Abandon Rate (PAR)80% Service Level for Medical Call Center Productivity · 100 transactions (per day – EPAR/Call/ Emails) · ePAR adjudication with 90% accuracy. Not ready time 20 min/day · 95% adherence of 1 day TAT of Medpar emails · Ensure 100% compliance of ePAR process/gu...
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