Complaints Management Officer (Customer Care Unit)

Posted By Gulf Recruitments
Dubai -  Understanding of complete Retail Banking, cash management, SME, trade finance terminologies, products, processes and systems  Thorough knowledge of features and benefits of all products and services of the bank and a fast learner  Working knowledge of all operating systems in the bank (CRM; Prime; Flex; EDMS, BPM, Suntech etc).  To handle and resolve all unstructured and complex customer complaints in an effective and timely manner for all.  To maintain courteous, proactive and resolution oriented relationship with all interacting units / departments of the bank in order to ensure complete resolution of customer complaints. Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us....

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