E-Com Operations Manager - MEIA

Posted By Gulf Recruitments
Richemont - Dubai - MAIN PURPOSE The E-Commerce Operations Manager will be responsible for enhancing all aspects of the e-commerce client journey, striving to provide an outstanding experience for our clients. He/She will develop, execute and continuously improve our ecommerce operations processes and will play a key role as part of the MEIA Regional E-commerce Team. He/She will report directly to the E-Commerce Manager – MEIA. KEY RESPONSIBILITIES E-commerce Operations Understand the ecommerce operation flows for multiple markets in the region and ensure all are executed seamlessly (Non-dedicated stock, Order on Behalf, boutique pick up, click and collect..) and ensure operational compliance with policies and procedures. Produce weekly/monthly reports to monitor Customer Experience KPIs and work towards continuously improving them. Propose optimizations and necessary enhancements to front and back-end processes for continuous reduction of the operational timelines, accuracy and costs. Mobilize ...

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