Kuwait City - Ensure agents understand and comply with all call center objectives, performance standards, and policies. Answer agent questions regarding best practices or difficult calls. Identify operational issues and suggesting possible improvements. Monitor and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Prepare reports and analyzing data to assist management as they determine call center goals. Receive incoming phone calls and/or electronic messages from people who have concerns about a company’s goods or services. Document observations in written reports and submit to the management....
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