E-Commerce Specialist - ManpowerGroup Middle East

Our client is now recruiting for an E-Commerce Specialist. You will be directly reporting to the Director of web & graphic design. This position will be based in Bahrain

Role Objective:

The E-Commerce Specialist is responsible for the overall online marketing and e-Commerce activities and accountable for generating sales via online channels.

KEY Accountabilities

• Own the day-to-day activities of the e-commerce platform and all online sales efforts

• Take care of the company’s customers through in-app live support, phone calls, and emails

• Drive online sales and focus on the optimisation of the company’s website and make sure there is clear communication with the customers

• Ensure high levels of customer satisfaction through excellent sales service

• Keep up to date with product information

• Accurately describe product features and benefits to customers online

• Working with company’s back office, logistics, merchandise department, etc. To ensure both sales and operations are integrated to meet customer satisfaction

• Keep record of packaging material and restock the store accordingly.

• Create and update records and databases with personnel, financial and other data

• Ensure that e ecommerce orders are completed accurately and on time

• Handle e commerce petty cash and documents financial transactions (Delivery charges) by entering all the information into the system.

• Booking couriers, coordinate and track movement of e commerce items through logistic pathways

• Manage site development and launch activities for all new e-commerce accounts including product descriptions, images, assets, banners, brand pages, and other attributes

• Assist with analysis of product performance reports and e-commerce best practices to arrive at recommendations on how to improve sales

• Ensure company’s web sites have accurate product information, features, photos, videos, specs and more.

• Coordinate efforts among multiple teams to ensure the successful and timely completion of web projects while maintaining excellent customer service.

• Resolve customer complaints, provide relevant information and report customer issues to superior if needed.

• Maintain and develop relationships with existing customers via telephone calls and emails

• Submit timely reports and prepare e commerce sales reports as assigned

• Monitor and analyze sales and inventory levels by SKU to achieve in-stock and revenue goals

Job Details

Preferred Candidate