Vistas Global - Doha, Qatar - Job Description Job Responsibilities Log incoming faults on our system (SCSM ITSM Tool), carry out initial diagnostics, and look to resolve 70+% of all faults and requests. Work within strict SLA’s to provide our customers with a timely resolution Provide 1st & 2nd line support and monitors day to day operations of Network Operation Center Assist in coordinating and managing end users’ esca...
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