Brand Experience Training Manager (CX Lead)

Posted By Gulf Recruitments
Chalhoub Group - Saudi Arabia - Kuwait - Our Brand Experience Manager will create satisfying and compelling experiences for our customers, with a focus on reshaping the customer experience to maximize conversions. You will be covering a number of luxury fashion brands within the Group and have regional exposure to countries such as Kuwait & KSA. We are looking for someone with an expert understanding of all touchpoints across the entire customer journey and be able to elevate the in-store team’s CX capacity and the understanding of their role in the journey. You will be a fashion-savvy customer-centric person with the ability to set KPI's and be able to measure results. What you will do: Customer Experience: Act as a consultant to the business on all CX related matters Plan and execute of cross-functional end-to-end projects to redesign customer journeys Develop a strong understanding of the brand’s key customer journeys Prepare presentations and clearly communicate projects deliverable to brand’s captain Define ...

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