Kaplan Professional Middle East - Dubai - Position: Operations & Account Management Executive Role Summary The Operations & Account management executive is responsible for providing day to day support to the management as well as managing key clients along with the Business Development Director. Location: Dubai, UAE Reporting to: Senior Manager - Operations & IT, in the UAE Key responsibilities: · Collecting, analyzing & communicating student feedback, practice test results and attendance report to management & client · Sending course related notifications to students & clients via emails and SMS · Schedule regular meetings with customers to ensure they are satisfied · Build relationships with key employees among customers · Act as point of contact for complaints and escalate issues as appropriate · Update the records in Customer Relationship Management (CRM) software · Manage course logistics (Feedback forms, attendance, certificates management etc.) and prepare reports using project management tools a...
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