Customer Service Manager

Posted By Gulf Recruitments
Alghanim Industries - Kuwait - Job Summary: To lead the customer Service, Call Center & QC function for the Home Division and to improve customer satisfaction, drive customer loyalty and deliver improved profitability. The development of the Customer Service team is also a key success factor. This key role will provide the daily coaching to drive efficiency in sales and operations and deliver a world class experience for our customers. Job Responsibilities: Lead and Manage across Customer Service Call Center and Quality Control functions to identify opportunities and implement solutions to improve the customer experience including on-time delivery, responsiveness, quality, after sales and technical support. Fully understand all internal and external legislation relevant to the role Observe and coach staff to improve standards, knowledge, skills and behaviours Provide weekly, monthly reports on the performance of managed functions, Ensure quality and consistency in the process of customer handl...

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