Chalhoub Group - Saudi Arabia - United Arab Emirates - Job Summary: MUSE is Chalhoub Group’s recently launched loyalty programme with over 30+ brands that is about rewarding members with luxury experiences and building a long-lasting relationship. MUSE is live in UAE and KWT and will be soon launching in KSA – one of the most important markets for the Group. The ideal candidate will need to be solutions oriented, obsessed about offering a great experience and curious to explore new avenues and opportunities to retain and delight our members. Job Responsibilities: Overseeing and assessing customer services and call center representatives’ activities with different tasks being assigned. Manage all aspects of running the day to day operations of the Contact Centre Providing a regular performance-related feedbacks to call center representatives. Monitoring daily activities of customer service operations. Investigating and solving customer service queries when being escalated. Providing training in areas of customer service and mot...
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