UAE National - Call Centre Agent - Ajman

Posted By Gulf Recruitments
Al-Futtaim - Ajman - JOB PURPOSE: Conduct outbound and Inbound calls for sales, service maintenance, car repairs, general inquiries and complaints. Receive sales inquiries, service bookings to increase footfall in showrooms and workshops in line with production attended hours and maximize opportunities to do business for the sales team. Adhere to quality assurance metrics and performance objectives that will contribute to improving customer acceptance of SALES campaigns, AFTER SALES campaigns and client retention campaigns. KEY ACCOUNTABILITIES: Execute daily target of interactions in order to achieve required quota of sales leads and service booking. Answer customer enquiries about service schedules and related items, as well as generating accurate service notifications and customer data and system updates. Attend to customer enquiries regarding car status, products, services, sales promotions, locations and contact details of branches. Receive customer concerns, and collect relev...

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