Chalhoub Group - Saudi Arabia - United Arab Emirates - Job Summary: MUSE is Chalhoub Group’s recently launched loyalty programme with over 30+ brands that is about rewarding members with luxury experiences and building a long-lasting relationship. MUSE is live in UAE and KWT and will be soon launching in KSA – one of the most important markets for the Group. The ideal candidate will need to be solutions oriented, obsessed about offering a great experience and curious to explore new avenues and opportunities to retain and delight our members. Job Responsibilities: Answering inbound queries via Phone, Email, Live Chats and WhatsApp for Business in professionally manners. Assisting Outbound, Clienteling, Home-Sales initiatives when assigned. Providing and researching required information using available resources. Investigating and solving customer service queries when being escalated. Understanding internal process and applying it day-to-day operation. Identifying and escalating priority issues when required. Ensuring ti...
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