Help Desk Support

Posted By Gulf Recruitments
Gulf Today - Dubai - Job Description Job Purpose To operate O&F help desk of Operations & Facility department. Main Responsibilities To operate FM help desk in an efficient manner. Responsible for ensuring customer satisfaction by responding using O&F procedures. Serve as liaison between clients, contractor, and departments in advising and assisting inquiries or requirements as well as to organize meeting schedules e.g. inspections and key handover To receive complaints from DSOA Staff and Tenants and refer them to the concerned Staff Member. Logged all complaints in MSD CRM/Field Services and provide the tenant for their service request reference. Schedule and follow up the maintenance action Coordinate with other departments linked to help desk requirements. Prepare weekly and monthly reports (open & closed requests, summary list of services) by MSD CRM / Field Services. Monitor and update Cedre Villas Handover report in daily basis. Assisting O&F team in general duties and handle secret...

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