Etihad Airways: Contact Centre Agent (Omani Nationals Only)

Posted By Gulf Recruitments
Etihad Airways - Abu Dhabi - Job Purpose You will be responsible to attend guest calls and provide first call resolution ensuring compliance with set standards and procedures in order to optimise guest satisfaction and achieve revenue and customer service individual targets Responsibilities Responsible to comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty. Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. Responsible to maintain data protection and confidentiality for both staff and customers. Support other departmental functions as required (e.g. ticketing & E-Services...

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