Black Pearl Capital - Dubai - Responsibilities: Provide timely and accurate responses to client inquiries through various channels, troubleshooting and resolving basic customer queries/complaints Responsible for conducting initial KYC processing of new client documents and account opening forms Liaising with Compliance team to assess issues of potential non-compliance and provide recommendations to aid the onboarding process Monitoring and managing customer service live chat Keeping records of customer interactions, transactions, comments and complaints within CRM system Communicating and coordinating with colleagues as necessary Ensure customer satisfaction and provide professional customer support Maintaining a positive, empathetic and professional attitude toward clients at all times...
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