Etihad Airways - Abu Dhabi - The position is responsible for the transitioning Passenger transaction processing function in GBSS related to Etihad Airways. The position will take ownership to oversee and manage day to day sales and flown transactions of passenger functions and adhering to the agreed SLAs. Accountabilities Process Delivery Responsible for management and coordination of overall operations, SLA delivery across all revenue accounting processes and quality. Driving year on year productivity gains within his area of operations. Internal co-ordination of all teams to meet SLA standards. Transitioning support. Driving process improvements within the team. Develop and maintain effective partnerships with external partners (vendors). People Management Lead & motivate a team of team leaders and ensure their development through direct coaching/feedback wherever required. Support Learning and development initiatives. Support Learning and development initiatives. Client Management Excellent...
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