Alshaya - Kuwait - Overview: The Customer Relationship & Loyalty Manager role requires a self-starter with the drive and skillset to advance our CRM and Loyalty programs at pace. This is a key strategic role within the business, playing a crucial part in our transition towards an omnichannel customer experience. The role presents a unique opportunity to have a significant impact on a business that is already thriving, with the scope to develop a team and roadmap to improve the customer experience in line with our business objectives. We are looking for someone who has an in-depth knowledge of personalized marketing and CRM, loyalty programmes and drivers for customer engagement, ideally within an omnichannel environment. A successful candidate will have a proven track record of leading cross-functional teams and influencing internal and external senior stakeholders, a capable leader with strong interpersonal skills and the ability to lead both peers and your team, nurturing and developing direct repo...
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