Northern Gulf Trading Co. (K.S.C.C) [HYUNDAI] - Kuwait City - Promote and monitor service appointment system. Plan, organize and control service operation. Monitor customer satisfaction reports and trends and share this information. Monitor warranty and goodwill cases. Establish service marketing strategies to target new business and fleet companies. Monitor quality control inspections, comeback reports and complaints. Analyze competitors and market conditions. Conduct survey to develop competitiveness for periodic maintenance and repair work. Conduct weekly analysis of key performance indicators. Monthly performance results report to the Management. Make service and parts coordination through regular meeting with parts manager. Maintain that the workshop is clean and tidy, that the premises are well maintained and that work clothes are properly managed. Develop service promotions or campaign suited to the local market such as Before Service or Service Clinic with a view to winning customers and bui...
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