Black Pearl - Al Ain, Abu Dhabi - One of our clients, a well known facilities management company is currently recruiting for a Service Desk Officer to be based in Al-Ain. In this role, you will be supporting the day to day front desk and ensure effective utilization of the company's cloud-based software. You will reporting to the Service Desk Supervisor and will be having a shifting schedule and a 'front line' position which requires flexibility, reliability and a commitment to customer service. Your responsibilities include but is not limited to: Provide exceptional support via telephone, email and radio Handle the variety of walk-in requests to the Service Desk in a professional manner. Effectively communicate and understand the request/inquiries of the customer Accurately log-in complete details of request via company software Identify requests types and update their statuses on the cloud-based software Do follow-ups and provide assistance on outstanding requests Update customers on progress of their requ...
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