Senior Customer Strategy and Operations Manager - Middle East

Posted By Gulf Recruitments
Uber - Dubai - At Uber, support is more than just answering questions. It's about using the information customers give us as insights to help UberEats grow. Moreover, providing amazing support that establishes trust within our community -- UberEats customers, delivery partners and restaurants -- is at the centre of the UberEats customer experience. We're obsessed about providing the highest quality service, in the smartest way. And for Uber to continue its growth and success, we need to be able to not only improve but also scale our fast-growing support and business operations. We are looking for a Customer Strategy & Operations Manager to bring customer experience activities to the next level in the Middle East. Working closely with the Operations Teams (Courier Growth, Marketplace, Restaurants Ops, Marketing teams, etc.) and EMEA Customer Experience teams, the Customer Strategy & Operations Manager will be responsible for: Designing, implementing, and optimising the support footprint, tracking &...

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