Assistant Service Desk Support Analyst - مساعد محلل دعم مكتب الخدمة

Posted By Gulf Recruitments
Kuwait Finance House - Kuwait City - Acting as first line support to KFH users for the Services Desk/Help Desk, taking all incoming calls and logging them into the remedy management system within the defined IT strategy, policy, processes and procedures to ensure maintenance of uninterrupted application, users issues, hardware and IT services of KFH group's IT systems resolved as per agreed SLA's. Detailed Description Job Requirements · Ensure End users will have effective provision of offered services, in accordance with defined SLAs, to fulfill IT and user requirements by run daily IT systems operations and implement the annual plans and to maximize their potential. · Ensure that the end user issues are clearly logged (including its registration on vendors Help Desks) on time as per agreed priority matrix attached with all available documents and evident' and keep follow up until its being resolved and closed. · Cooperate with IT End user service (EUS) technicians, IT applications support function to supervise I...

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