Rove Experience Assistant

Posted By Gulf Recruitments
Emaar - United Arab Emirates - JOB PURPOSE: The Master Handshaker (Guest Services Agent) is responsible to delight our Rovers at all stages. The Master Handshaker must maintain a consistently high standard of customer service throughout the shift. He/she also acts as a representative of the hotel and handles all Rover matters brought to their attention to the satisfaction of the Rover. KEY RESPONSIBILITIES: Nature & Scope The nature of this position is responsible for welcoming the Rover and assisting with their luggage. Further responsibilities are including, and not limited to, checking-in and checking-out our guests in a friendly and caring manner according to the Rove procedures and standards. At all time, he/she displays a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel. Responsibility & Authority To meet & assist all guests and ensure that they are given personalized service in every way. Selling the rooms...

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