Customer Support Executive

Posted By Gulf Recruitments
Posta Plus - Kuwait - · Take inbound and outbound calls. · Attend to the customers’ inquiries and requests. · Meet the expected performance by focusing on the Key Performance Indicators (KPIs). · Provide the customers with guidance and information about the company’s services. · Resolve customers’ problems by clarifying issues and implementing solutions. · Escalate unresolved problems to the direct manager. · Follow-up on pending issues to get them solved. · Maintain the customer database by updating information regularly (e.g.: Call Reason). · Perform other job-related duties as assigned by direct manager....

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