VIVA - Kuwait Telecom Company K.L.L - Kuwait - Handle the daily technical support for large corporate accounts (opening/closing, VPN creation, O&M for SMS connectivity issues). Liaise with the Marketing Department to create new services for different messaging content providers based on a standard service description documents. Provide technical support for bulk messaging system and maintenance of Quota, SMS and connectivity issues. Support the functionality and operation of all VAS services with commercial and SP’s. Exercise expertise and knowledge of VAS products and the product life cycle. Manage the design, implementation and planning groups for VAS products and services. Liaise with VIVA sectors and departments to effectively respond to customer requests and any internal queries in order to ensure smooth processing of transactions. Contribute to the development of Technology (VAS) policies, procedures and guidelines and participate in overseeing their implementation to ensure that all procedural/leg...
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