Oud Milano - Kuwait City - Policies, Processes & Procedures Follow and monitor adherence to departmental policies, procedures and controls covering all areas of IT Services so that relevant procedural/legislative requirements are fulfilled Employee Support Provide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtime Dispatch faulty equipment to the appropriate provider if still under warranty to ensure their repair under the best terms and with minimum time utilization on the part of the IT team Business Units Support Provide technical supervision, as well as support and guidance to business units IT teams to ensure the availability of guidance on how to resolve relevant issues Help desk System Maintain the help desk platform including user access and provide recommendations for the improvement of the system for its application in other departments Ensure the assignment of each tickets category to the appropriate IT section for the ...
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