Head of Monitoring, Collection & Recovery

1. Role Objective
Direct the activities of the overall Debt Collection function within the organization to maximize recoveries and minimize financial losses. Manage the recovery of assets using effective internal and external methods to ensure cost effective solutions. Provide strategic input to the continued improvement and alignment to best practice of lending controls and credit guidelines.

2. Detailed Roles and Responsibilities:

FINANCIAL

• Contribute to the formulation of strategy, business plan, policies and procedures of the Monitoring, Recovery and Collection Unit, to support Divisional and Organizational business strategy
• Implement effective and efficient debt recovery procedures to maximize financial recoveries and minimize financial losses
• Manage the bad debt provision and losses within agreed budgets through the development of appropriate strategies and systems to maximize the effectiveness of available funds and resources

CUSTOMER

• Ensure strong communication with all interdependent divisions across the organization with timely resolution of any issues arising
• Build strong working relationships with the Legal Division to provide them with all information and documentation needed to settle significant disputes

INTERNAL

• Implement effective and efficient collection functions for all credit related transactions / portfolios across the organization. Meet or exceed target delinquency ratio and improve year on year through the analysis of historical data and trends
• Ensure that a full provision reconciliation is completed on a regular basis and any variances are fully investigated and resolved
• Manage delinquency at all buckets, curb flows and reduce deterioration / enforce improvement based on historical data and past trends
• Maintain delinquency archiving data warehouse & issue periodical alert warning signals to business/management. Follow up to ensure satisfactory resolution of warnings
• Maximize the recovery of cash from defaulted transactions by effective use of internal and external recovery resources
• Monitor activity, current and future risks by reviewing regular performance and activity reports including forecasts and measurements against plans and targets
• Prepare regular and ad hoc reporting for management and relevant committees
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required
• Continually update knowledge of best practice in the debt collection and recovery area and implementation of best practice, and consider implications / opportunities for MAR

LEARNING AND DEVELOPMENT

• Build, lead and develop an effective team through communication, performance management, development plans, timely feedback and reward and recognition practices
• Cultivate an environment that supports nationalization and reflects the MAR values
• Act as a willing team member across the wider Credit Risk team. Perform special and ad-hoc tasks as assigned by AGM – Credit Risk

Job Details

Preferred Candidate