Change, Configuration & Release Manager - iHorizons

The Change, Configuration & Release Manager is accountable for the operational management of the following processes:  Change & Release Management  Service Asset and Configuration Management

The effectiveness of these processes is dependent on and not limited to the following:  Proper assessment to the Change Requests in order to maximise the probability of success whilst minimising the impact of risk upon success.  Coordination of changes, scheduling, and planning meetings with the appropriate technical resource for our dedicated client account.  The creation of effective schedule and the facilitation of approval process for changes, maintaining close liaison with internal and external support teams and Senior Managers over the release of major and significant change.  Updating the CAB and escalate accordingly, reviewing Change using post-implementation reviews (PIRs) before closure.  Produce Change, Release, and Configuration Management reports.  Supports and maintains the current Configuration Management process for the dedicated or non-dedicated clients, with a view to identifying and developing future capabilit

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