Call Center Supervisor

Posted By Gulf Recruitments
Alert HR Solutions - Kuwait City - The Organization: Our client is a large private hospital in the state of Kuwait. Their dedication towards development and growth is reflected in the ongoing expansion. Care is provided through a competent and diverse team of health care professionals in multiple departments, utilizing the latest technology and applying evidence-based practices. Duties & Responsibilities: They are hiring an experienced Call Center Supervisor that will supervise the call center staff in accordance with the established clinic policies and procedures. Assist in the formulation of targets for individuals and teams; Answer questions from staff and provide guidance and feedback; Anticipate escalation and take over calls when needed; Ensure adherence to policies for attendance, established procedures; Keep management informed on results, issues and problems; Prepare monthly/annual results and performance reports...

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