Palma Holding - Dubai - We are one of the region's leading real estate developers & brokerages, having developed some of the most exclusive projects in Dubai. We offer a great working environment, and supportive management. The below are some of the duties of our Customer Service: Manage large amounts of incoming calls Generate sales leads Identify and assess clients needs to achieve satisfaction Build sustainable relationships and trust with clients through an open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of client interactions, process client accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage clients...
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